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Frequently Asked Questions

Shipping & Delivery
We deliver products using a combination of suppliers - usually Australia Post.  Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within (1-2) business days. Shipping times are estimated at between (3) and (7) business days depending on your location.   Most single items ship for just $8 and the more bulky items for $13. For all orders over $50 shipping is free.
Privacy & Security
When it comes to protecting your credit card details - we leave that to the professionals at St. George Bank and PayPal.   At the time you check out you will be sent to a secure payment gateway at St George Bank or PayPal to complete the transaction.  No Card data is available to Baby Delivered at any time before, during nor after processing your order.   This is the safest way to process your payments and let's you know only the bank knows your details.
Returns & Refunds
Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised. 
Ordering
Ordering is easy.  Just click on the Add to Cart button.  When you have selected all the products you are interested in, click on the Proceed to Checkout button.  Once there you can choose to become a registered customer of our or to check out as a guest.  We hope you become one of our members to receive members only deals and discounts.
Viewing Orders
You can view the status of your order in the My Account section of the website once you have logged in. 
Updating Account Information
Please keep us informed of any address changes and contact detail changes - we recommend you update your contact details everytime you visit.